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By using Six Sigma principles
and eliminating defective work, i.e., errors and mistakes, Novus QTM measurably improves
the accuracy of our work product while eliminating the wasteful time and cost associated
with correcting defective work.
Novus QTM includes a series of highly structured and rigorous real-time quality control
measurements that greatly improve accuracy while saving time. For example, the Novus QTM
quality management and control program for litigation includes more than 100 daily quality
control measurements for every engagement and 16 periodic quality control measurements
and analyses, including four independent, statistically valid quality review audits.
These measurements provide our certified
Six Sigma Master Black Belt and Green Belt attorneys
with the information they need to ensure the delivery of a measurably more accurate
work product time and time again.
Structure, discipline and consistency of purpose is why Novus QTM is among the first
quality management and control program in the global legal industry to achieve an
ISO 9001:2008 registration, and the first-ever to be certified by Underwriters Laboratories,
which we believe is the “gold standard” for quality management and control around the world.
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Novus QTM was designed using Six Sigma principles (a globally recognized process and quality management methodology) and is part of the first-ever quality management system in the global legal industry to achieve ISO 9001:2008 certification from Underwriters Laboratories, Inc.
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